Beautylex Ltd Condition Policy
1. Product Condition Categories
At Beautylex, we categorize our products to ensure clarity regarding their condition:
– New: Items that are brand new, unused, and in their original packaging.
– Like New: Items that have been opened but remain in excellent condition, showing minimal signs of wear.
– Used: Items that have been previously used and may show signs of wear but are still fully functional.
– Refurbished: Items that have been professionally restored to working order, with potential minor signs of use.
2. Product Descriptions
Each product listing will clearly specify its condition. We encourage you to read these descriptions carefully to understand what to expect from your purchase.
3. Returns Based on Condition
– New and Like New Items: Eligible for return within 30 days for a full refund, provided they are unused and in original packaging.
– Used Items: Can be returned within 30 days if they are not as described. Refunds will be processed after the item is inspected.
– Refurbished Items: Returnable within 30 days if defective. We will cover return shipping costs and provide a replacement or refund upon inspection.
4. Inspection Process
Returned items will be inspected to verify their condition. Refunds will only be issued if the returned item matches the condition stated in the original listing.
5. Return Procedures
– Return Notification: To initiate a return, contact customer service at support@beautylex.com with your order number and reason for the return.
– Return Authorization: After approval, you will receive detailed instructions and, if applicable, a prepaid shipping label.
6. Customer Responsibility
Customers are responsible for ensuring that items are returned in the condition they were received. Damaged items or those showing excessive wear may result in a reduced refund.
7. Exceptions
Certain items may be non-returnable or have specific return conditions. These exceptions will be clearly stated on the product page.
8. Contact Us
For any questions regarding product conditions or the return process, please reach out to our customer support team at support@beautylex.com.