Refund and Returns:

Refund and Returns: Easy Returns & Refunds:

We want you to be happy with your purchase! We offer a hassle-free 30-day return policy for most items. This policy outlines the conditions under which you can return an item and receive a refund.

How to Find This Policy:

This policy is available on our dedicated “Returns & Refunds” page . You’ll also find a link to this page in your website footer and any order confirmation emails.

What Can Be Returned:

You can return most items within 30 days of receiving them, provided they are in the same condition that you received them: unworn/unused, with tags, and in their original packaging.

Initiating a Return:

There are two ways to initiate a return:

Email: Contact us at support@Elvabeauty.com

Return Shipping:

Who pays for return shipping depends on the reason for your return:

Incorrect Item or Change of Mind: In these cases, you will be responsible for the cost of return shipping. We will also apply a 35% restocking fee.
Lost, Damaged, or Stolen Items: If your item arrives lost, damaged, or stolen, please contact the shipping carrier directly to file a complaint or initiate an investigation. We will provide you with all the necessary information and documentation to assist you. Unfortunately, we cannot be held liable for any loss or damage once the package has been shipped and is in the hands of the carrier. We are committed to working with you and the carrier to find a solution, though.

Non-Returnable Items:

Some items cannot be returned due to their nature:

Perishable goods (food, flowers, plants)
Custom products (special orders, personalized items)
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases
Digital downloads (if applicable)
If you have any questions or concerns about whether a specific item can be returned, please contact us.

Exchanges:

The fastest way to get the item you want is to return the original item and then make a separate purchase for the new item.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return.

If approved: You will be automatically refunded on your original payment method. Please remember it can take some time (usually 7-14 business days) for your bank or credit card company to process and post the refund.

Processing Timelines :

Return Request Processing: We aim to process return requests within 2-3 business days.
Return Shipping Label: Once your return request is approved, you will receive a return shipping label via email within 1 business day.
We hope this policy makes returning or exchanging items with us a breeze! If you have any questions, please don’t hesitate to contact us.